Narsakka is a third-generation goldsmith’s workshop whose primary source of motivation is its thousands of satisfied customers. In the past, it used to take the entire Monday just to process orders placed over the weekend. Now, the Flashnode integration takes care of it.
Narsakka launched B2B and B2C online stores to boost sales and customer satisfaction
To better fulfill its quality promise, Narsakka launched an online store alongside its website, serving both consumers and resellers with its wide selection. Combining B2B and B2C online stores is something that has never been seen before in this industry.
SOLWE built Narsakka’s online store on the Shopify platform. Flashnode, in turn, ensures that sales orders and related data are automatically transferred between the online store platform and Netvisor, as well as between Paytrail and Netvisor.
Narsaka’s online store provides excellent service to both B2B and B2C customers, as well as to the business owner. Thanks to Flashnode’s integration service, every order triggers an automatic sequence of events in which, for example, customer orders—along with all their details—are transferred directly from Shopify to Netvisor. The invoicing process also starts automatically through this data transfer. Additionally, in the consumer online store, Paytrail matches payments directly to the correct sales order.
Thanks toFlashnode’s integration service, Narsaka saves one workday’s worth of valuable time each week—or up to four workdays per month— since employees no longer have to spend time copying and transferring data between Netvisor, Shopify, and Paytrail.
So what are the benefits of online shopping for customers?
For retailers, the benefits of B2B e-commerce are enormous compared to the past. The retailer no longer needs to show various options from sales catalogs; instead, they can work with their customer to design a piece of jewelry that meets the customer’s wishes from an almost limitless selection. Different options can be combined, so the customer doesn’t have to settle for a pre-designed piece of jewelry. This opportunity, of course, also applies to B2C e-commerce and consumers. Furthermore, retailers do not need to order sample pieces for their inventory, which would result in a significantly more limited product selection but still entail enormous costs.
B2B and B2C e-commerce, along with e-commerce integration, is therefore a crucial investment for retailers, consumers, and entrepreneurs alike. E-commerce makes it possible to improve customer satisfaction and increase sales in a cost-effective manner.
Does Narsakka recommend Flashnode to others?
“Absolutely. They handled everything professionally right from the start—and I learned a lot myself along the way. I recommend reaching out to an expert right at the start of the project—someone who can advise on what to consider, for example, regarding product variations.” — Thomas Narsakka
Have Flashnode’s integrations made Narsakka’s e-commerce workload easier?
“Yes, because order information is quickly transferred to our own order database. There are thousands of product variations on the site, and manually entering orders would be labor-intensive, and updating the product catalog would be cumbersome.” — Thomas Narsakka
In what areas have Flashnode’s integrations been most helpful to you?
“It greatly speeds up order management and reduces the number of errors, since the information provided by the customer is immediately entered into the order database exactly as the customer intended.” — Thomas Narsakka
Boost Your Online Store with Automation
Integration lets you connect the software you’re already familiar with—without compromising. For online retailers, this means higher profit margins, fewer tedious data transfer tasks, and more time for development.
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